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Social Services

Navigating and activating social services for newcomers in Denmark poses a set of challenges. The bureaucratic processes, language barriers, and unfamiliarity with the local systems can be formidable hurdles. New residents may find it challenging to understand the eligibility criteria, required documentation, and the specific steps involved in accessing social services. Additionally, adapting to a different cultural and administrative context may lead to a sense of disorientation. For individuals who have recently moved to Denmark, acclimating to the intricacies of the social service system can be time-consuming and overwhelming.

Ekspatify offers the following services:

  • Explain your entitlements and obligations regarding social security benefits.

  • Get a personal registration number (CPR number) from the local municipality.

  • MitID and e-boks.

  • Guidance in getting a Danish driver's license.

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MitID is a digital identity solution introduced by the Danish government to enhance online security and simplify the authentication process for citizens and businesses in Denmark.

Here are key points about MitID:

  1. Digital Identity System:

    • MitID serves as a digital identity for individuals in Denmark, enabling secure access to a range of online services, including government platforms, banks, and other digital services.

  2. Multi-Factor Authentication:

    • MitID incorporates multi-factor authentication methods, adding an extra layer of security to the authentication process.

  3. Government Initiative:

    • MitID is a government initiative led by the Danish Agency for Digitisation (Digitaliseringsstyrelsen) in collaboration with financial institutions and other stakeholders.

  4. Mobile App and Code Device:

    • MitID includes the use of a mobile app for authentication, and users may also have a physical MitID code device for additional security.

  5. Integration with Services:

    • MitID is integrated with various online services, allowing users to log in and authenticate their identity seamlessly across different platforms.

  6. User Registration:

    • Users typically need to register for MitID, and the registration process may involve identity verification to ensure the system's integrity.


e-Boks is a digital platform in Denmark that provides a secure and centralized electronic mailbox for receiving and managing digital mail. It serves as a digital mailbox for individuals, businesses, and public authorities, allowing them to send and receive important documents electronically. Here are key points about e-Boks:

  1. Digital Mailbox:

    • e-Boks is essentially a digital mailbox that enables users to receive important documents, such as letters, invoices, and official communications, in a secure and electronic format.

  2. Government and Private Usage:

    • Both government institutions and private companies use e-Boks to send official documents and communications to individuals and businesses.

  3. Secure Communication:

    • e-Boks is designed to prioritize security and privacy. It uses encryption and other security measures to ensure the confidentiality of the transmitted information.

  4. Range of Services:

    • In addition to receiving documents, users can also use e-Boks to manage and organize their digital mail, categorize messages, and perform other administrative tasks.

  5. Banking and Utility Statements:

    • Banks, utility companies, and various service providers often use e-Boks to deliver statements, bills, and other financial documents to their customers.

  6. Digital Signature Integration:

    • e-Boks may integrate with digital signature solutions, allowing users to sign documents electronically within the platform.

  7. User Authentication:

    • Users typically access their e-Boks account through a secure login process, ensuring that only authorized individuals can access their digital mailbox.

  8. Access via Mobile Apps:

    • e-Boks often provides mobile applications, allowing users to access their digital mailbox from smartphones and tablets.

  9. Official Communication Channel:

    • Some government agencies may use e-Boks as an official communication channel for delivering important notices, tax information, and other official documents.

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Driver's License

If you already hold a valid foreign driver's license and wish to exchange it for a Danish driver's license, the process generally involves the following steps:

  1. Check Eligibility:

    • Ensure that your foreign driver's license is from a country with which Denmark has an agreement for license exchange.

  2. Visit Citizen Service Center (Borgerservice):

    • Go to the local Citizen Service Center in the municipality where you reside.

  3. Required Documents:

    • Bring your original foreign driver's license.

    • Present a translation of your license if it is not in Danish, English, French, German, Norwegian, or Swedish.

    • Provide a passport-sized photo.

  4. Health Certificate:

    • You need to present a health certificate from your doctor stating that you are fit to drive.

  5. Eye Test:

    • Complete an eye test with an authorized optician or optometrist.

  6. Document Verification:

    • Submit all the required documents and information to the Citizen Service Center.

  7. Pay Fees:

    • Pay the applicable fees for the exchange process.

  8. Receive Temporary License:

    • If your application is approved, you may receive a temporary driver's license while waiting for the official Danish driver's license.

  9. Wait for Processing:

    • The processing time may vary, and you will be informed when your new Danish driver's license is ready for collection.

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